Corrections & Outdated Information

What to report

Report a factual or access problem that could change someone’s decision or prevent them from reaching the correct service.

• A phone number, text keyword, chat route, URL, operating hour, or availability statement changed.
• The listed geography, age, identity, language, eligibility, or cost information is inaccurate.
• A privacy, emergency-intervention, accessibility, provider-identity, or service-scope statement is incomplete or wrong.
• A link is broken, a service closed, or a listed alternative no longer serves the stated purpose.
• Page structure, contrast, keyboard use, or assistive-technology behavior blocks access.

What makes a useful report

Include the YouMatter page URL, the exact field or sentence, what appears wrong, the date you noticed it, and an official provider or government source when available.

• Do not include a diagnosis, treatment history, crisis disclosure, legal name, phone number, or other private health information.
• Do not use the correction route to request counseling, emergency help, or an individualized referral.
• If a service failed to respond, distinguish that experience from a verifiable change in its published hours or scope.

How reports are handled

Decision-critical reports are checked against the provider’s current official sources. When the fact cannot be resolved promptly, the affected statement may be qualified, removed, or the page may be marked noindex until verification is complete.

• Immediate contact-route and closure reports receive the highest editorial priority.
• Material changes identify what changed and the new verification date.
• Typography or wording edits that do not change meaning do not require a public correction entry.
• A provider’s current official destination remains the authority for its live service terms.

Public correction log

This public log begins with the August 25, 2026 trust-and-accountability release. No material provider-fact correction is recorded in the initial entry. Future material corrections should identify the date, affected page, changed fact, and supporting source without exposing a reporter’s identity.

Send a report

Use the Mello Zone contact form and choose the clearest available website or safety topic. Start the message with “YouMatter correction” and include the public page URL. This sends information to Mello Zone staff, not to the outside support provider.