YouMatterMello Zone Cares · Independent support directory
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Independent provider profile

Trans Lifeline

A trans-led peer-support phone service for trans and questioning callers in the United States and Canada.

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Decision facts

What to confirm before choosing this service

Time-sensitive: the official homepage displayed a pause from August 24–28, 2026, with an expected return August 31. Check the live homepage before relying on normal Monday–Friday hours.

Operated by
Trans Lifeline
Coverage
United States and Canada
Contact
Peer-support phone line; check the live page for any text rollout
Hours
Published hours and temporary pauses can change; check the official hotline page
Languages
English and Spanish are published for the hotline; callers can select the Spanish route.
Eligibility
Trans and questioning people in the United States and Canada seeking peer conversation, including people who are not in crisis.
Cost
No service fee is stated on the reviewed hotline page. Carrier or phone-plan charges may apply; confirm with the provider and carrier.

Quick answer

Is this the right kind of help?

It may fit when

Trans and questioning people who want peer conversation with a trans operator.

It is not designed for

Emergency dispatch, clinical treatment, diagnosis, or guaranteed immediate availability.

Service role: Trans-led peer support; not therapy or emergency response

What the service can help with

  • Offers peer support from trans operators with lived experience.
  • Welcomes callers who are questioning their gender as well as people who identify as trans.
  • Can provide connection and conversation without presenting itself as clinical care.

What to expect when you make contact

Getting started

A caller reaches a trans-led peer-support service rather than a clinical or emergency provider.

During the contact

The operator offers conversation grounded in lived experience and the caller’s stated needs.

What comes next

Availability may include a queue or temporary pause, so a second support route is worth saving in advance.

Privacy considerations

Operators cannot see caller numbers and the service does not use caller ID, tracing, or geolocation. Calls and text logs are recorded for quality assurance and the provider says they are deleted after 90 days. The service describes no nonconsensual active rescue, with legal reporting exceptions explained in its terms.

Privacy rules belong to the outside provider. Read its current terms before sharing information that could affect your decision to use the service.

Accessibility and practical checks

  • Separate numbers serve the United States and Canada.
  • Phone access, published hours, languages, and current service status should be checked on the hotline page.
  • If voice calling is not accessible or safe, prepare a text, chat, or local crisis alternative.

Questions to answer before relying on it

  • Is peer conversation the kind of support wanted right now?
  • Is the hotline currently open and serving the caller’s country?
  • What backup service will be used if the line is unavailable?

Important limits and safety notes

  • This is peer support rather than a crisis-counseling or emergency-response service.
  • Live availability can change, including temporary service pauses.
  • Always check the provider’s current notice before relying on published hours.

Backup routes

Alternatives to compare

LGBT National Help Center — LGBTQ+ peer phone and chat988 Lifeline — 24/7 U.S. crisis supportThe Trevor Project — eligible LGBTQ+ young people

Original contribution

What YouMatter adds

YouMatter separates the hotline’s normal schedule from its live pause notice and places recording retention, nonconsensual-rescue policy, language, geography, and 24/7 alternatives together.

How this option differs

Best for trans-led peer conversation. It is not continuously available or a clinical service. LGBT National adds web chat and broader LGBTQ+ peer support; 988 adds 24/7 U.S. crisis counseling.

Primary-source trail

Official information used for this profile

Each link goes to the provider or program owner. The note beside it identifies which decision fields it supports.

Verification record: Primary sources were manually checked on August 25, 2026 and must be rechecked by October 9, 2026 to remain eligible for indexing. Manual comparison of the hotline, live homepage status, and current terms and privacy policy. Services can change sooner; confirm the current official terms before contact.